Our Guarantees
Our goal is to support you in your health, and at the same time ensure you are happy with your purchase. We offer these guarantees so you can be certain that you will be totally satisfied with our products and services.
Our Product Guarantee
Money back for 60 days if you’re not happy.
DailyNutra wants you to be completely satisfied with your purchase, and that is why we offer a 60-day money back guarantee from the date you ordered your products. We’d love to know why you didn’t like it, but only if you want to share. We just ask you to return the unused portion of the product even if that’s just an empty bottle. Read the details of how it works.
Your satisfaction is our priority. In the event that you want a refund for any reason, please follow these Company Refund Procedures and we will happily and promptly refund your purchase price. We have tried to keep this straightforward and fair for all.
- Contact our customer service team to initiate a refund. We will provide you with a RMA (Return Merchandise Authorization) number, and the return shipping address for the product.
- Return the unused portion of your product (even if that’s just an empty bottle), the original invoice that came with your product (if you don’t have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#.
- It is the customer’s responsibility to pay the return postage. It is recommended to use a trackable shipment method to expedite the process and avoid delays.
- In order for the refund to be valid, we must receive your RMA request within 60 days from the date you originally purchased the item, and the bottle needs to be returned to DailyNutra within 30 days of the issue of the RMA.
- Your original purchase price (excluding shipping and handling fees) are fully refundable.
- Returning the product without complying with the Company Refund Procedures will result in loss of refund.
- Approximate processing times are one week to receive and process your returned bottle(s), and possibly another 10-14 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card). Although we expect the process to go much quicker.
Our Customer Support Guarantee
We respond in 48 hours or less.
We care about our customers and will respond to your message quickly, usually in less than 24 hours. Our email support desk is a great way to get help. If you need immediate support, call us toll-free at 1 (800) 506-8959.
Our Shipping Guarantee
Your order leaves our warehouse in 48 hours or less.
We want you to get your supplements as soon as possible. That’s why we typically ship our products from our warehouse in as little as 24 hours, and never more than 48 hours!
Our Transparency Guarantee
You know exactly what you’re putting in your body.
We provide extensive verification of our product’s purity and potency. On our label’s Supplement Facts, we list all ingredient amounts with active compounds, and we never use “proprietary blends”. Every ingredient we use is lab tested for potency, as well as heavy metals and microbial activity.
Our Privacy Guarantee
We won’t share your information.
We care about your privacy. We do not share your email and personal information with anyone. All customer information is transmitted and stored securely. If you are subscribed to any of our email lists, you may unsubscribe at anytime.
Our Security Guarantee
Your information is safe with us.
Our all of your customer information and our entire website is transmitted over secure SSL 256-bit encryption. We enforce strong passwords and perform regular security audits. Your credit card information is never stored on our server and is only transmitted to our payment processor Stripe for verification.
Our Quality Guarantee
We offer the best supplements money can buy.
We take extensive care to produce the highest quality products at all levels. Here is a partial list of the activities we do on regular basis to ensure the highest quality and safest products available.
- We only use General Manufacturing Practices (GMP) certified manufacturing
- All our ingredients are third-party lab tested for active ingredient potency, as well as heavy metals and microbial activity.
- All our bottles use air-tight safety seals as well as cap tamper protection seals
- Expiration dates are clearly printed on all bottles, boxes and master packs
- We pack our bottles in recyclable boxes for extra protection from damage or temperature
- We use temperature controlled warehouses and shipping whenever possible to ensure no heat damage
- Supplement Facts and Warning labels are clearly posted
- We provide customers with FAQs on safe usage